Watching Web Visitors' Every Move (ClickTale)

Tiara.org writes about new web tracking software call ClickTale, whose creators seem oblivious to privacy concerns:

TechCrunch blogs about a new tool that lets website proprietors watch what their users do. And I do mean watch. They provide “movies of users’ individual browsing sessions” including all mouse movement, clicks, and keystrokes. They also aggregate data to provide overall statistics.

These types of tools are often used in usability studies to make websites more accessible or information easier to find. However, in usability studies, there is full disclosure and the participants are usually paid. [...]

But there is no consent and no means to inform the user that they are tracked. While a few people voice privacy concerns on the comments to this entry, the responses are:

1. Privacy’s dead, get over it –and
2. That is a niche user preference.

Arik from ClickTale says in the comments:

    "LOL. You might be surprised but most of the users are not concerned by this like you do. This is a personal preference and we respect that. There is an option to install a cookie that will disable the service for you (more on this in our soon to be released privacy policy), or you can use whatever tools that you are familiar with if you don’t like cookies."

Link: tiara.org: ClickTale: Where’s the Consent?,

via MichaelZimmer.org: Tracking Web Users with ClickTale